Frequently Asked Questions
For international shipments, we utilize FedEx, while for domestic shipments within India, we rely on DTDC. The processing time for international orders is typically 7 to 9 days, whereas for Indian orders, it’s 3-5 days. Each antenna undergoes meticulous packing and a final quality inspection before being shipped out.
Our antennas are crafted using high-quality materials designed for durability and optimal performance. Specific material details for each product can be found in the product description on our website.
RF-Dxing does not offer any warranties for its products. Despite this, we have successfully sold a variety of antennas, including handheld antennas and robust multi-band HF Yagi antennas. While we stand behind the quality of our products, customers should be aware that they are purchasing them without any explicit warranty coverage.
We apologize for any inconvenience. Please contact our customer support immediately with your order number and details of the missing parts. We will promptly assist you in resolving the issue.
We apologize for any shipping mishandling. Please document the damage with photos, and contact our customer support with your order number. We will work with you to resolve the issue and ensure your satisfaction.
We acknowledge your concern. Reach out to our customer support with your order number and pictures of the bent rods, and we’ll assist you!
The ideal installation height may vary based on the specific antenna model. Refer to the product manual or guidelines provided with your purchase for recommended installation heights.
To test antenna performance, ensure proper installation following the guidelines provided. Use a compatible testing device or equipment to measure signal strength and quality. If you encounter any issues, reach out to our customer support for troubleshooting assistance.